> ## Documentation Index
> Fetch the complete documentation index at: https://docs.casebender.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Case Analytics

> Track and analyze case management metrics with comprehensive visualizations and insights.

## Overview

The Case Analytics dashboard provides detailed insights into your case management:

!\[Case Analytics Dashboard]
*Screenshot showing the main case analytics dashboard*

## Key Metrics

### Total Cases

* Total number of cases
* Trend over time
* Percentage changes
* Case volume patterns

!\[Total Cases Card]
*Screenshot showing the total cases metric card*

### Case Status Distribution

View cases by status:

* New cases
* In Progress
* Under Review
* Resolved
* Closed
* Blocked

!\[Case Status Distribution]
*Screenshot showing the pie chart of case status distribution*

### Case Trend Analysis

Track case patterns over time:

* Daily case volumes
* Weekly trends
* Monthly comparisons
* Custom date ranges

!\[Case Trend Chart]
*Screenshot showing the case trend line chart*

### Severity Analysis

Monitor cases by severity level:

* Critical cases
* High severity
* Medium severity
* Low severity

Each severity level shows:

* Current count
* Historical trend
* Pattern analysis
* Impact assessment

!\[Severity Analysis]
*Screenshot showing the severity analysis charts*

### Top Case Tags

View most common case tags:

* Tag frequency
* Usage patterns
* Category distribution
* Trend analysis

!\[Top Tags Chart]
*Screenshot showing the top case tags bar chart*

## Interactive Features

### Date Range Selection

Filter data by time period:

* Last 7 days
* Last 30 days
* Last 90 days
* Custom range
* Real-time updates

### Export Options

Export your analytics:

* PDF reports
* CSV data export
* Scheduled exports
* Custom formatting

### Visualization Controls

Customize your view:

* Chart types
* Data grouping
* Sorting options
* Filter controls

## Best Practices

### 1. Regular Monitoring

* Check case volumes
* Track severity trends
* Monitor resolution times
* Analyze patterns

### 2. Performance Analysis

* Resolution rates
* Response times
* Team efficiency
* Quality metrics

### 3. Trend Analysis

* Identify patterns
* Predict volumes
* Plan resources
* Optimize workflows

### 4. Report Generation

* Schedule reports
* Share insights
* Document findings
* Track progress

## Related Documentation

* [Alert Analytics](./alert-analytics.mdx)
* [Task Analytics](./task-analytics.mdx)
* [Analyst Performance](./analyst-performance.mdx)