> ## Documentation Index
> Fetch the complete documentation index at: https://docs.casebender.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> Review your notification inbox and configure personal channel, event, and Do Not Disturb preferences.

## Overview

Open **Settings → Account → Notifications** to review your personal notification history and preferences.

The page has two tabs:

* **Inbox** contains notifications addressed to your account.
* **Preferences** contains personal channel, event, and Do Not Disturb settings.

Team delivery destinations are configured separately from the **Notifications** tab on each team.

## Use the Inbox

### Filter notifications

Select:

* **All notifications** to show read and unread items
* **Unread only** to focus on items that still require review

The page loads notifications in batches. Select **Load more** when additional history is available.

### Open the related record

When a notification references a case, alert, or task, select its entity link to open that record.

Your normal role, team, organization, and TLP permissions still apply. Receiving a notification does not grant access to the referenced record.

### Mark notifications as read

* Select **Mark read** for an individual notification.
* Select **Mark all read** to update all unread notifications in your inbox.

### Delete notification history

Delete an individual item from its action menu, or select **Clear all** to remove your notification history.

<Warning>
  **Clear all** does not present a separate confirmation step. Verify that you no longer need the notification history before selecting it.
</Warning>

Deleting an inbox item does not delete the related case, alert, task, or activity.

## Configure notification channels

Open the **Preferences** tab and use **Notification Channels** to configure:

* **In-app notifications** in the CaseBender notification center
* **Email notifications** through your configured account email

Email delivery also depends on the CaseBender instance having a working outbound email configuration.

<Note>
  Channel preferences express how you want to receive notifications. Delivery can also depend on the event producer, system configuration, and destination availability.
</Note>

## Configure personal events

The **Personal Notifications** section includes controls for:

* Items assigned to you
* Mentions in comments
* Replies to your comments
* Updates to cases assigned to you
* Task due reminders

Enable only the events that help you act on assigned work without creating unnecessary noise.

## Configure Do Not Disturb

The **Do Not Disturb** section stores your preferred quiet-hour schedule.

You can configure:

* Whether Do Not Disturb is enabled
* Start hour
* End hour
* Weekend inclusion
* Whether critical alerts can override the schedule

<Warning>
  Do Not Disturb must not be used as the sole control for paging, on-call coverage, or critical-incident escalation. Confirm critical delivery behavior through your organization's approved alerting channels.
</Warning>

## Personal versus team notifications

Personal preferences apply to notifications addressed to your user account.

Team notification settings control shared destinations such as:

* Slack workspaces and channels
* Slack incoming webhooks
* Microsoft Teams webhooks
* Team email
* Team-level case, alert, task, SLA, and escalation events

To configure a shared destination, go to **Settings → Account → Teams**, open a team, and select **Notifications**. You need team-management permission.

## Access and data isolation

* Every authenticated user can open their own notification page.
* Notification queries and inbox actions are scoped to the signed-in user.
* You cannot mark, delete, or clear another user's notifications.
* Read-only roles can be restricted from preference-changing operations.
* Access to linked records is evaluated separately.

## Operational recommendations

### Reduce noise deliberately

* Keep assignment and mention notifications enabled for active responders.
* Disable low-value events instead of ignoring the entire inbox.
* Review preferences after changing teams or responsibilities.

### Protect critical coverage

* Allow critical overrides when required by policy.
* Use team channels for shared operational coverage.
* Test email and collaboration integrations after configuration changes.

### Maintain the inbox

* Mark items read after review.
* Follow the entity link before deleting an important notification.
* Treat the inbox as an operational aid, not a compliance archive.

## Troubleshooting

### Email notifications are not arriving

Confirm that email notifications are enabled, verify your account email, and ask an administrator to check the outbound email integration.

### A linked record is inaccessible

The notification does not bypass authorization. Request the appropriate organization, team, role, or TLP access.

### My preference change is rejected

Your role can be read-only or your session might have expired. Sign in again or contact an administrator.

### A team channel is not receiving events

Open the team's **Notifications** tab and verify both the destination and the relevant event controls. Team configuration is independent of this personal page.

## Related guides

* [Teams](./teams.mdx)
* [Profile](./profile.mdx)
* [Access Control](/security/access-control)