> ## Documentation Index
> Fetch the complete documentation index at: https://docs.casebender.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ServiceNow

> Connect CaseBender to ServiceNow ITSM and CMDB with governed credentials and workflow actions.

## Overview

The ServiceNow connector creates and updates incidents, adds work notes, and
looks up CMDB records from CaseBender workflows.

## Configure

<Steps>
  <Step title="Create credentials">
    Open **Settings → Integrations**, select **Add integration**, choose **ServiceNow**, then select Basic
    authentication or OAuth client credentials. Enter the instance URL and the
    required account or application credentials.
  </Step>

  <Step title="Create a connection">
    Bind the credential to the ServiceNow instance URL. Add the private hostname
    to the credential allowlist when the instance is available only on-prem.
  </Step>

  <Step title="Test and use">
    Test the connection, then select it from a **Connector Action** workflow
    node.
  </Step>
</Steps>

## Available actions

* Test the connection
* Create and update incidents
* Add work notes
* Look up CMDB configuration items

<Warning>
  Use a dedicated least-privilege ServiceNow account. Secrets are encrypted and
  are not returned after creation.
</Warning>