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Overview The Analyst Performance dashboard provides insights into individual and team performance:
![Analyst Performance Dashboard]
Screenshot showing the main analyst performance dashboard
Key Metrics Cases Resolved Track case resolution metrics:
Total cases resolved
Resolution rate
Time to resolution
Case complexity
![Cases Resolved Card]
Screenshot showing the cases resolved metric card
Alerts Processed Monitor alert handling:
Total alerts processed
Processing rate
Alert types
False positive rate
![Alerts Processed Card]
Screenshot showing the alerts processed metric card
Average Response Time Measure response efficiency:
Initial response time
Resolution time
SLA compliance
Time by priority
![Response Time Card]
Screenshot showing the average response time metric card
Accuracy Rate Track quality metrics:
Decision accuracy
False positive identification
Quality assessment
Improvement trends
![Accuracy Rate Card]
Screenshot showing the accuracy rate metric card
Individual Metrics Track per-analyst performance:
Workload distribution
Specialization areas
Efficiency metrics
Quality indicators
Team Metrics Monitor team performance:
Team capacity
Collaboration patterns
Knowledge sharing
Resource utilization
Best Practices
Regular reviews
Goal tracking
Skill development
Process improvement
2. Quality Management
Accuracy tracking
Error analysis
Training needs
Best practices sharing
3. Resource Optimization
Workload balancing
Skill matching
Capacity planning
Team coordination
4. Continuous Improvement
Performance feedback
Training programs
Process optimization
Team development
