Analytics
Analyst Performance
Analytics
Analyst Performance
Track and analyze individual and team performance metrics for security analysts.
Overview
The Analyst Performance dashboard provides insights into individual and team performance:
![Analyst Performance Dashboard] Screenshot showing the main analyst performance dashboard
Key Metrics
Cases Resolved
Track case resolution metrics:
- Total cases resolved
- Resolution rate
- Time to resolution
- Case complexity
![Cases Resolved Card] Screenshot showing the cases resolved metric card
Alerts Processed
Monitor alert handling:
- Total alerts processed
- Processing rate
- Alert types
- False positive rate
![Alerts Processed Card] Screenshot showing the alerts processed metric card
Average Response Time
Measure response efficiency:
- Initial response time
- Resolution time
- SLA compliance
- Time by priority
![Response Time Card] Screenshot showing the average response time metric card
Accuracy Rate
Track quality metrics:
- Decision accuracy
- False positive identification
- Quality assessment
- Improvement trends
![Accuracy Rate Card] Screenshot showing the accuracy rate metric card
Performance Analysis
Individual Metrics
Track per-analyst performance:
- Workload distribution
- Specialization areas
- Efficiency metrics
- Quality indicators
Team Metrics
Monitor team performance:
- Team capacity
- Collaboration patterns
- Knowledge sharing
- Resource utilization
Best Practices
1. Performance Monitoring
- Regular reviews
- Goal tracking
- Skill development
- Process improvement
2. Quality Management
- Accuracy tracking
- Error analysis
- Training needs
- Best practices sharing
3. Resource Optimization
- Workload balancing
- Skill matching
- Capacity planning
- Team coordination
4. Continuous Improvement
- Performance feedback
- Training programs
- Process optimization
- Team development