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Overview

The Change History feature provides a detailed record of all modifications:

![Change History View] Screenshot showing the change history interface

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Change Types

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Alert Changes

Track modifications to alerts:

  • Status changes
  • Severity updates
  • Assignee changes
  • Description edits
  • Title modifications
  • TLP/PAP changes
  • Team updates
  • Tag modifications
  • Organization changes
  • Custom field updates

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Case Changes

Monitor case modifications:

  • Status transitions
  • Assignment changes
  • Priority updates
  • Description edits
  • Team changes
  • Tag updates
  • Custom field modifications

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System Changes

Track system-level changes:

  • Configuration updates
  • Integration changes
  • Workflow modifications
  • Permission updates
  • Role assignments

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Change Details

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Change Records

Each change record includes:

  • Change type
  • Previous value
  • New value
  • Timestamp
  • User information
  • Change comments

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User Information

Track who made changes:

  • User name
  • Profile picture
  • Email address
  • Role information
  • Team association

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Change Comments

Document change context:

  • Change reasons
  • Additional notes
  • Related references
  • Decision context
  • Follow-up actions

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Visualization

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Timeline View

Chronological display of changes:

  • Time-based ordering
  • Visual indicators
  • Change grouping
  • Filter options
  • Search capabilities

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Change Comparison

Compare changes visually:

  • Side-by-side view
  • Highlight differences
  • Track modifications
  • Show relationships
  • Identify patterns

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Interactive Features

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1. Filtering

Filter change history by:

  • Date range
  • Change type
  • User
  • Entity type
  • Field changes

Search through changes:

  • Full-text search
  • Advanced filters
  • Custom queries
  • Saved searches
  • Quick filters

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3. Export

Export change records:

  • PDF reports
  • CSV exports
  • Custom formats
  • Scheduled exports
  • Data selection

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Best Practices

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1. Change Documentation

  • Add clear comments
  • Provide context
  • Link related changes
  • Document decisions
  • Include references

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2. Change Review

  • Regular audits
  • Pattern analysis
  • Anomaly detection
  • Compliance checks
  • Quality assurance

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3. Change Management

  • Follow procedures
  • Document approvals
  • Track dependencies
  • Monitor impact
  • Update documentation