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Overview

The Audit Logs system provides detailed tracking of changes and activities across the platform: ![Audit Logs Dashboard] Screenshot showing the main audit logs interface

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Key Features

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1. Change Tracking

Monitor changes to:
  • Alert status and severity
  • Case assignments and updates
  • Team modifications
  • Organization changes
  • Custom field updates

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2. Status History

Track status transitions:
  • Status changes
  • Time in each status
  • Change comments
  • User attribution
  • Timestamp tracking

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3. Activity Logging

Record user activities:
  • User actions
  • System events
  • Authentication events
  • API access logs
  • Integration activities

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4. Compliance Tracking

Monitor compliance-related metrics:
  • Resolution quality
  • Compliance scores
  • Risk assessments
  • Time to resolution
  • Trend analysis

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Audit Components

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Change History

Each audit entry includes:
  • Previous and new values
  • Change timestamp
  • User information
  • Change comments
  • Related entities

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Status Tracking

Monitor status workflows:
  • Status transitions
  • Duration in status
  • Status comments
  • Workflow patterns
  • Resolution paths

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User Attribution

Track user activities:
  • Action performer
  • Affected users
  • Team changes
  • Permission updates
  • Role modifications

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Interactive Features

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1. Filtering

Filter audit logs by:
  • Date range
  • User
  • Action type
  • Entity type
  • Status changes

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2. Export Options

Export audit data:
  • PDF reports
  • CSV exports
  • Scheduled reports
  • Custom formats

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3. Search Capabilities

Search through logs:
  • Full-text search
  • Advanced filters
  • Custom queries
  • Saved searches

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Best Practices

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1. Regular Review

  • Monitor changes daily
  • Review critical changes
  • Track unusual patterns
  • Investigate anomalies

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2. Compliance Management

  • Track required changes
  • Monitor compliance
  • Document reviews
  • Maintain records

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3. Security Monitoring

  • Review access patterns
  • Track authentication
  • Monitor API usage
  • Investigate alerts

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4. Documentation

  • Document changes
  • Maintain history
  • Track decisions
  • Record comments

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