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Overview The Audit Logs system provides detailed tracking of changes and activities across the platform:
![Audit Logs Dashboard]
Screenshot showing the main audit logs interface
Key Features 1. Change Tracking Monitor changes to:
Alert status and severity
Case assignments and updates
Team modifications
Organization changes
Custom field updates
2. Status History Track status transitions:
Status changes
Time in each status
Change comments
User attribution
Timestamp tracking
3. Activity Logging Record user activities:
User actions
System events
Authentication events
API access logs
Integration activities
4. Compliance Tracking Monitor compliance-related metrics:
Resolution quality
Compliance scores
Risk assessments
Time to resolution
Trend analysis
Audit Components Change History Each audit entry includes:
Previous and new values
Change timestamp
User information
Change comments
Related entities
Status Tracking Monitor status workflows:
Status transitions
Duration in status
Status comments
Workflow patterns
Resolution paths
User Attribution Track user activities:
Action performer
Affected users
Team changes
Permission updates
Role modifications
Interactive Features 1. Filtering Filter audit logs by:
Date range
User
Action type
Entity type
Status changes
2. Export Options Export audit data:
PDF reports
CSV exports
Scheduled reports
Custom formats
3. Search Capabilities Search through logs:
Full-text search
Advanced filters
Custom queries
Saved searches
Best Practices 1. Regular Review
Monitor changes daily
Review critical changes
Track unusual patterns
Investigate anomalies
2. Compliance Management
Track required changes
Monitor compliance
Document reviews
Maintain records
3. Security Monitoring
Review access patterns
Track authentication
Monitor API usage
Investigate alerts
4. Documentation
Document changes
Maintain history
Track decisions
Record comments
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