Audits
Audit Logs
Audits
Audit Logs
Track and monitor changes across alerts, cases, and system activities with comprehensive audit logging.
Overview
The Audit Logs system provides detailed tracking of changes and activities across the platform:
![Audit Logs Dashboard] Screenshot showing the main audit logs interface
Key Features
1. Change Tracking
Monitor changes to:
- Alert status and severity
- Case assignments and updates
- Team modifications
- Organization changes
- Custom field updates
2. Status History
Track status transitions:
- Status changes
- Time in each status
- Change comments
- User attribution
- Timestamp tracking
3. Activity Logging
Record user activities:
- User actions
- System events
- Authentication events
- API access logs
- Integration activities
4. Compliance Tracking
Monitor compliance-related metrics:
- Resolution quality
- Compliance scores
- Risk assessments
- Time to resolution
- Trend analysis
Audit Components
Change History
Each audit entry includes:
- Previous and new values
- Change timestamp
- User information
- Change comments
- Related entities
Status Tracking
Monitor status workflows:
- Status transitions
- Duration in status
- Status comments
- Workflow patterns
- Resolution paths
User Attribution
Track user activities:
- Action performer
- Affected users
- Team changes
- Permission updates
- Role modifications
Interactive Features
1. Filtering
Filter audit logs by:
- Date range
- User
- Action type
- Entity type
- Status changes
2. Export Options
Export audit data:
- PDF reports
- CSV exports
- Scheduled reports
- Custom formats
3. Search Capabilities
Search through logs:
- Full-text search
- Advanced filters
- Custom queries
- Saved searches
Best Practices
1. Regular Review
- Monitor changes daily
- Review critical changes
- Track unusual patterns
- Investigate anomalies
2. Compliance Management
- Track required changes
- Monitor compliance
- Document reviews
- Maintain records
3. Security Monitoring
- Review access patterns
- Track authentication
- Monitor API usage
- Investigate alerts
4. Documentation
- Document changes
- Maintain history
- Track decisions
- Record comments