Overview
The Audit Logs system provides detailed tracking of changes and activities across the platform: ![Audit Logs Dashboard] Screenshot showing the main audit logs interfaceKey Features
1. Change Tracking
Monitor changes to:- Alert status and severity
- Case assignments and updates
- Team modifications
- Organization changes
- Custom field updates
2. Status History
Track status transitions:- Status changes
- Time in each status
- Change comments
- User attribution
- Timestamp tracking
3. Activity Logging
Record user activities:- User actions
- System events
- Authentication events
- API access logs
- Integration activities
4. Compliance Tracking
Monitor compliance-related metrics:- Resolution quality
- Compliance scores
- Risk assessments
- Time to resolution
- Trend analysis
Audit Components
Change History
Each audit entry includes:- Previous and new values
- Change timestamp
- User information
- Change comments
- Related entities
Status Tracking
Monitor status workflows:- Status transitions
- Duration in status
- Status comments
- Workflow patterns
- Resolution paths
User Attribution
Track user activities:- Action performer
- Affected users
- Team changes
- Permission updates
- Role modifications
Interactive Features
1. Filtering
Filter audit logs by:- Date range
- User
- Action type
- Entity type
- Status changes
2. Export Options
Export audit data:- PDF reports
- CSV exports
- Scheduled reports
- Custom formats
3. Search Capabilities
Search through logs:- Full-text search
- Advanced filters
- Custom queries
- Saved searches
Best Practices
1. Regular Review
- Monitor changes daily
- Review critical changes
- Track unusual patterns
- Investigate anomalies
2. Compliance Management
- Track required changes
- Monitor compliance
- Document reviews
- Maintain records
3. Security Monitoring
- Review access patterns
- Track authentication
- Monitor API usage
- Investigate alerts
4. Documentation
- Document changes
- Maintain history
- Track decisions
- Record comments