Case Analytics
Track and analyze case management metrics with comprehensive visualizations and insights.
Overview
The Case Analytics dashboard provides detailed insights into your case management:
![Case Analytics Dashboard] Screenshot showing the main case analytics dashboard
Key Metrics
Total Cases
- Total number of cases
- Trend over time
- Percentage changes
- Case volume patterns
![Total Cases Card] Screenshot showing the total cases metric card
Case Status Distribution
View cases by status:
- New cases
- In Progress
- Under Review
- Resolved
- Closed
- Blocked
![Case Status Distribution] Screenshot showing the pie chart of case status distribution
Case Trend Analysis
Track case patterns over time:
- Daily case volumes
- Weekly trends
- Monthly comparisons
- Custom date ranges
![Case Trend Chart] Screenshot showing the case trend line chart
Severity Analysis
Monitor cases by severity level:
- Critical cases
- High severity
- Medium severity
- Low severity
Each severity level shows:
- Current count
- Historical trend
- Pattern analysis
- Impact assessment
![Severity Analysis] Screenshot showing the severity analysis charts
Top Case Tags
View most common case tags:
- Tag frequency
- Usage patterns
- Category distribution
- Trend analysis
![Top Tags Chart] Screenshot showing the top case tags bar chart
Interactive Features
Date Range Selection
Filter data by time period:
- Last 7 days
- Last 30 days
- Last 90 days
- Custom range
- Real-time updates
Export Options
Export your analytics:
- PDF reports
- CSV data export
- Scheduled exports
- Custom formatting
Visualization Controls
Customize your view:
- Chart types
- Data grouping
- Sorting options
- Filter controls
Best Practices
1. Regular Monitoring
- Check case volumes
- Track severity trends
- Monitor resolution times
- Analyze patterns
2. Performance Analysis
- Resolution rates
- Response times
- Team efficiency
- Quality metrics
3. Trend Analysis
- Identify patterns
- Predict volumes
- Plan resources
- Optimize workflows
4. Report Generation
- Schedule reports
- Share insights
- Document findings
- Track progress