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Overview The Case Analytics dashboard provides detailed insights into your case management:
![Case Analytics Dashboard]
Screenshot showing the main case analytics dashboard
Key Metrics Total Cases
Total number of cases
Trend over time
Percentage changes
Case volume patterns
![Total Cases Card]
Screenshot showing the total cases metric card
Case Status Distribution View cases by status:
New cases
In Progress
Under Review
Resolved
Closed
Blocked
![Case Status Distribution]
Screenshot showing the pie chart of case status distribution
Case Trend Analysis Track case patterns over time:
Daily case volumes
Weekly trends
Monthly comparisons
Custom date ranges
![Case Trend Chart]
Screenshot showing the case trend line chart
Severity Analysis Monitor cases by severity level:
Critical cases
High severity
Medium severity
Low severity
Each severity level shows:
Current count
Historical trend
Pattern analysis
Impact assessment
![Severity Analysis]
Screenshot showing the severity analysis charts
View most common case tags:
Tag frequency
Usage patterns
Category distribution
Trend analysis
![Top Tags Chart]
Screenshot showing the top case tags bar chart
Interactive Features Date Range Selection Filter data by time period:
Last 7 days
Last 30 days
Last 90 days
Custom range
Real-time updates
Export Options Export your analytics:
PDF reports
CSV data export
Scheduled exports
Custom formatting
Visualization Controls Customize your view:
Chart types
Data grouping
Sorting options
Filter controls
Best Practices 1. Regular Monitoring
Check case volumes
Track severity trends
Monitor resolution times
Analyze patterns
Resolution rates
Response times
Team efficiency
Quality metrics
3. Trend Analysis
Identify patterns
Predict volumes
Plan resources
Optimize workflows
4. Report Generation
Schedule reports
Share insights
Document findings
Track progress
