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Overview

The Case Analytics dashboard provides detailed insights into your case management: ![Case Analytics Dashboard] Screenshot showing the main case analytics dashboard

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Key Metrics

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Total Cases

  • Total number of cases
  • Trend over time
  • Percentage changes
  • Case volume patterns
![Total Cases Card] Screenshot showing the total cases metric card

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Case Status Distribution

View cases by status:
  • New cases
  • In Progress
  • Under Review
  • Resolved
  • Closed
  • Blocked
![Case Status Distribution] Screenshot showing the pie chart of case status distribution

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Case Trend Analysis

Track case patterns over time:
  • Daily case volumes
  • Weekly trends
  • Monthly comparisons
  • Custom date ranges
![Case Trend Chart] Screenshot showing the case trend line chart

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Severity Analysis

Monitor cases by severity level:
  • Critical cases
  • High severity
  • Medium severity
  • Low severity
Each severity level shows:
  • Current count
  • Historical trend
  • Pattern analysis
  • Impact assessment
![Severity Analysis] Screenshot showing the severity analysis charts

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Top Case Tags

View most common case tags:
  • Tag frequency
  • Usage patterns
  • Category distribution
  • Trend analysis
![Top Tags Chart] Screenshot showing the top case tags bar chart

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Interactive Features

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Date Range Selection

Filter data by time period:
  • Last 7 days
  • Last 30 days
  • Last 90 days
  • Custom range
  • Real-time updates

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Export Options

Export your analytics:
  • PDF reports
  • CSV data export
  • Scheduled exports
  • Custom formatting

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Visualization Controls

Customize your view:
  • Chart types
  • Data grouping
  • Sorting options
  • Filter controls

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Best Practices

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1. Regular Monitoring

  • Check case volumes
  • Track severity trends
  • Monitor resolution times
  • Analyze patterns

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2. Performance Analysis

  • Resolution rates
  • Response times
  • Team efficiency
  • Quality metrics

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3. Trend Analysis

  • Identify patterns
  • Predict volumes
  • Plan resources
  • Optimize workflows

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4. Report Generation

  • Schedule reports
  • Share insights
  • Document findings
  • Track progress