Settings
Case Statuses
Configure and manage custom case statuses to track the lifecycle of cases in your security operations.
Overview
The Case Statuses section enables you to create and manage custom status definitions for your cases. This feature helps you track the progression of cases through your incident response and investigation workflow, ensuring consistent case management across your organization.
Managing Case Statuses
Creating a New Status
Click the “Create” button to add a new case status:
Configure the basic status information:
- Status name
- Description
- Color indicator
- Icon selection
- Category/Phase
Configuring Status Details
Provide comprehensive configuration for your case status:
Define detailed settings:
- Status behavior
- Workflow rules
- Required fields
- Team permissions
Status Management
View and manage your configured case statuses:
The status list displays:
- Status name and icon
- Description
- Phase/Category
- Creation date
- Last modified
- Actions
Default Status Types
Initial Phase
- New
- Opened
- Assigned
- Triaged
Investigation Phase
- Under Investigation
- Evidence Collection
- Analysis in Progress
- Pending Information
Action Phase
- Containment
- Eradication
- Recovery
- Remediation
Closure Phase
- Resolved
- Closed
- Archived
- Reopened
Status Configuration
Visual Elements
- Status colors
- Icon selection
- Phase indicators
- Priority badges
Workflow Rules
- Status transitions
- Required actions
- Time limits
- Dependencies
Field Requirements
- Mandatory fields
- Optional information
- Documentation needs
- Approval requirements
Best Practices
Status Design
- Clear naming conventions
- Logical progression
- Consistent terminology
- Intuitive organization
Process Integration
- Align with procedures
- Define clear transitions
- Set completion criteria
- Enable tracking
Team Collaboration
- Role assignments
- Handoff procedures
- Communication rules
- Responsibility matrix
Quality Control
- Regular reviews
- Status audits
- Process validation
- Effectiveness metrics
Using Case Statuses
In Case Management
- Track investigation progress
- Monitor response actions
- Manage resources
- Ensure compliance
In Workflow Automation
- Status-based triggers
- Automatic assignments
- Notification rules
- SLA tracking
In Reporting
- Case metrics
- Resolution times
- Team performance
- Trend analysis