Overview
The ServiceNow connector creates and updates incidents, adds work notes, and looks up CMDB records from CaseBender workflows.Configure
1
Create credentials
Open Settings → Integrations, select Add integration, choose ServiceNow, then select Basic
authentication or OAuth client credentials. Enter the instance URL and the
required account or application credentials.
2
Create a connection
Bind the credential to the ServiceNow instance URL. Add the private hostname
to the credential allowlist when the instance is available only on-prem.
3
Test and use
Test the connection, then select it from a Connector Action workflow
node.
Available actions
- Test the connection
- Create and update incidents
- Add work notes
- Look up CMDB configuration items