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Overview

Open Settings → Account → Notifications to review your personal notification history and preferences. The page has two tabs:
  • Inbox contains notifications addressed to your account.
  • Preferences contains personal channel, event, and Do Not Disturb settings.
Team delivery destinations are configured separately from the Notifications tab on each team.

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Use the Inbox

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Filter notifications

Select:
  • All notifications to show read and unread items
  • Unread only to focus on items that still require review
The page loads notifications in batches. Select Load more when additional history is available.

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Open the related record

When a notification references a case, alert, or task, select its entity link to open that record. Your normal role, team, organization, and TLP permissions still apply. Receiving a notification does not grant access to the referenced record.

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Mark notifications as read

  • Select Mark read for an individual notification.
  • Select Mark all read to update all unread notifications in your inbox.

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Delete notification history

Delete an individual item from its action menu, or select Clear all to remove your notification history.
Clear all does not present a separate confirmation step. Verify that you no longer need the notification history before selecting it.
Deleting an inbox item does not delete the related case, alert, task, or activity.

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Configure notification channels

Open the Preferences tab and use Notification Channels to configure:
  • In-app notifications in the CaseBender notification center
  • Email notifications through your configured account email
Email delivery also depends on the CaseBender instance having a working outbound email configuration.
Channel preferences express how you want to receive notifications. Delivery can also depend on the event producer, system configuration, and destination availability.

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Configure personal events

The Personal Notifications section includes controls for:
  • Items assigned to you
  • Mentions in comments
  • Replies to your comments
  • Updates to cases assigned to you
  • Task due reminders
Enable only the events that help you act on assigned work without creating unnecessary noise.

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Configure Do Not Disturb

The Do Not Disturb section stores your preferred quiet-hour schedule. You can configure:
  • Whether Do Not Disturb is enabled
  • Start hour
  • End hour
  • Weekend inclusion
  • Whether critical alerts can override the schedule
Do Not Disturb must not be used as the sole control for paging, on-call coverage, or critical-incident escalation. Confirm critical delivery behavior through your organization’s approved alerting channels.

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Personal versus team notifications

Personal preferences apply to notifications addressed to your user account. Team notification settings control shared destinations such as:
  • Slack workspaces and channels
  • Slack incoming webhooks
  • Microsoft Teams webhooks
  • Team email
  • Team-level case, alert, task, SLA, and escalation events
To configure a shared destination, go to Settings → Account → Teams, open a team, and select Notifications. You need team-management permission.

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Access and data isolation

  • Every authenticated user can open their own notification page.
  • Notification queries and inbox actions are scoped to the signed-in user.
  • You cannot mark, delete, or clear another user’s notifications.
  • Read-only roles can be restricted from preference-changing operations.
  • Access to linked records is evaluated separately.

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Operational recommendations

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Reduce noise deliberately

  • Keep assignment and mention notifications enabled for active responders.
  • Disable low-value events instead of ignoring the entire inbox.
  • Review preferences after changing teams or responsibilities.

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Protect critical coverage

  • Allow critical overrides when required by policy.
  • Use team channels for shared operational coverage.
  • Test email and collaboration integrations after configuration changes.

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Maintain the inbox

  • Mark items read after review.
  • Follow the entity link before deleting an important notification.
  • Treat the inbox as an operational aid, not a compliance archive.

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Troubleshooting

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Email notifications are not arriving

Confirm that email notifications are enabled, verify your account email, and ask an administrator to check the outbound email integration.

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A linked record is inaccessible

The notification does not bypass authorization. Request the appropriate organization, team, role, or TLP access.

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My preference change is rejected

Your role can be read-only or your session might have expired. Sign in again or contact an administrator.

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A team channel is not receiving events

Open the team’s Notifications tab and verify both the destination and the relevant event controls. Team configuration is independent of this personal page.

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