Skip to main content

​
Overview

Your profile contains the identity and authentication settings associated with your CaseBender account. Open Settings, expand Account, and select Profile to manage these settings. The options available on this page depend on how you authenticate. Accounts managed by an external identity provider might not display local password controls.

​
Update your avatar

1

Open your profile

Open Settings, expand Account, and select Profile.
2

Choose an image

Select your current avatar and choose an image from your device.
3

Confirm the update

Wait for the upload to complete. The new avatar is applied to your active session and other places where your identity is displayed.
If an avatar upload does not complete, retry with a supported image file or contact your CaseBender administrator.

​
Change your display name

The Display name section controls the name shown to other users.
1

Enter your name

Enter a First name and Last name. Each value must contain at least two characters.
2

Save the profile

Select Save. CaseBender updates the name in your active session after the change succeeds.

​
Change your password

The Password section is available only to accounts that use a local CaseBender password. For accounts managed through SSO or another external identity provider, change your password through that provider.
Manually provisioned accounts with Require password change enabled are redirected to change the temporary password before normal CaseBender access.
1

Enter your current password

Enter the password you currently use to sign in.
2

Create a new password

Enter and confirm a password that contains:
  • At least eight characters
  • At least one lowercase letter
  • At least one uppercase letter
  • At least one number
  • At least one special character
3

Save the password

Select Save. If the current password is incorrect or the new values do not match, correct the highlighted field and try again.
Never reuse a password from another service. If your organization uses SSO, follow its identity-provider password policy instead.

​
Configure multi-factor authentication

The profile page provides controls for supported multi-factor authentication methods:
  • Authenticator app (TOTP) for time-based verification codes
  • WebAuthn/FIDO2 for compatible security keys and platform authenticators
  • Backup codes where offered during MFA enrollment
Follow the prompts in the relevant security card to enroll or manage a method. Your organization can require MFA as part of its authentication policy. For method details and recovery guidance, see Authentication.

​
Access and permissions

  • Every authenticated user can open their own profile.
  • You can update your own name, avatar, and local password.
  • Super Admins and Organization Admins can update selected profile fields for users they administer.
  • The server validates authorization even when a control is visible in the interface.

​
Troubleshooting

​
The Password section is missing

Your account likely authenticates through SSO, LDAP, or another external provider and does not have a local CaseBender password. Use your identity provider to manage the password.

​
My current password is rejected

Confirm that you entered the current local password rather than an SSO password. If you cannot recover access, contact your administrator.

​
My profile change was not saved

Check the validation message, confirm that your session is still active, and retry. Name fields require at least two characters.

​
Security recommendations

  • Enroll in the strongest MFA method permitted by your organization.
  • Prefer phishing-resistant WebAuthn credentials when available.
  • Store backup codes in an approved password manager or secure vault.
  • Review unexpected profile changes with your administrator.

​
Related guides